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Legendary Service: The Key is to Care

Kathy Cuff, Victoria Halsey, Ken Blanchard Legendary Service: The Key is to Care View_Book

Klagehåndtering

Nicolai Simon Worsøe Klagehåndtering View_Book

The Hospitality Mentality

Josh Liebman The Hospitality Mentality View_Book

Handbook of CRM

Adrian Payne Handbook of CRM View_Book

Customer Advisory Boards

David L Loudon, Tony Carter Customer Advisory Boards View_Book

Breakthrough Zone

Roy Langmaid, Mac Andrews Breakthrough Zone View_Book

John H. Fleming, Jim Asplund Human Sigma View_Book

Crafting the Sale

Michael Tuso Crafting the Sale View_Book

Customer Management Excellence

Mike Faulkner Customer Management Excellence View_Book

Developing Knowledge-Based Client Relationships

Ross Dawson Developing Knowledge-Based Client Relationships View_Book

Get Smarter Marketing

Jill Brennan Get Smarter Marketing View_Book

Customer Relationship Management in Electronic Markets

Gopalkrishnan R Iyer, David Bejou Customer Relationship Management in Electronic Markets View_Book

The Metaphor of Shepherd in the Hebrew Bible

Jonathan Gan The Metaphor of Shepherd in the Hebrew Bible View_Book

Customer Friendly

James T. Ziegenfuss Customer Friendly View_Book

Service! Some People Just Don't Get It

Trapper Woods, Todd Woods Service! Some People Just Don't Get It View_Book

Service-Oriented Architecture

Michael Bell, Eric A. Marks Service-Oriented Architecture View_Book

Designing the Best Call Center for Your Business

Brendan Read Designing the Best Call Center for Your Business View_Book

How to Measure Customer Satisfaction

John Brierley, Nigel Hill How to Measure Customer Satisfaction View_Book

Winning at Service

Waldemar Schmidt, Gordon Adler, Els van Weering Winning at Service View_Book

Managing Service Level Quality

Peter Massam Managing Service Level Quality View_Book

A Practical Guide to CRM

Janice Reynolds A Practical Guide to CRM View_Book

Lior Arussy The Experience View_Book

The Complete Guide to Customer Support

Joe Fleischer The Complete Guide to Customer Support View_Book

Customers are the Answer to Everything

Martha Hanlon, Chris Williams Customers are the Answer to Everything View_Book

Modern Analysis of Customer Surveys

Silvia Salini, Ron S. Kenett Modern Analysis of Customer Surveys View_Book

The World of Customer Service

Pattie Gibson The World of Customer Service View_Book

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Lance Bettencourt Service Innovation: How to Go from Customer Needs to Breakthrough Services View_Book

A Guide to Customer Service Skills for the Service Desk Professional

Donna Knapp A Guide to Customer Service Skills for the Service Desk Professional View_Book

21st Century Business: Customer Service, Student Edition

Career Solutions Training Group 21st Century Business: Customer Service, Student Edition View_Book

Successful Customer Service

Pauline Rowson Successful Customer Service View_Book