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Human Sigma
Managing the Employee-Customer Encounter
Udgivet af Gallup Press
ISBN
9781595620163
Om denne bog
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
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Bogdetaljer
Forfatter
John H. Fleming, Jim Asplund
Forlag
Gallup Press
Kategori
Kundeservice
ISBN-13
9781595620163
EAN
9781595620163
Format
Indbundet
Sprog
Engelsk
sider
320
Undertitel
- Managing the Employee-Customer Encounter
Produktbeskrivelse
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
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