Kundeservice
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The World of Customer Service
Udgivet af Cengage Learning, Inc
ISBN
9780840064240
Om denne bog
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical …
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Bogdetaljer
Forfatter
Pattie Gibson
Forlag
Cengage Learning, Inc
Kategori
Kundeservice
ISBN-13
9780840064240
EAN
9780840064240
Format
Hæftet
Sprog
Engelsk
sider
224
Produktbeskrivelse
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today''s social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
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