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Kundeservice

Managing Service Level Quality

Across Wireless and Fixed Networks

Udgivet af John Wiley & Sons Inc

Bogdetaljer

  • Indbundet
  • 184 sider
  • Engelsk
ISBN 9780470848487
Om denne bog

Service Level Management (SLM) is a way of analyzing services viewed in the context of users or service consumers, their requirements, their priorities. This is the first book available which applies quality of service techniques and technologies to wireless/mobile networks 3G/UMTS.

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Bogdetaljer
Forfatter Peter Massam
Forlag John Wiley & Sons Inc
Kategori Kundeservice
ISBN-13 9780470848487
EAN 9780470848487
Format Indbundet
Sprog Engelsk
sider 184
Undertitel - Across Wireless and Fixed Networks
Produktbeskrivelse
Service Level Management (SLM) is a way of analyzing services viewed in the context of users or service consumers, their requirements, their priorities. This is the first book available which applies quality of service techniques and technologies to wireless/mobile networks 3G/UMTS.

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