Kundeservice
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Modern Analysis of Customer Surveys
with Applications using R
Udgivet af John Wiley & Sons Inc
ISBN
9780470971284
Om denne bog
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic g…
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Bogdetaljer
Forfatter
Silvia Salini, Ron S. Kenett
Forlag
John Wiley & Sons Inc
Kategori
Kundeservice
ISBN-13
9780470971284
EAN
9780470971284
Format
Indbundet
Sprog
Engelsk
sider
528
Undertitel
- with Applications using R
Produktbeskrivelse
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays.
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