Forbrugerisme
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When Consumers Complain
Udgivet af Columbia University Press
ISBN
9780231051248
Om denne bog
This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class o…
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Bogdetaljer
Forfatter
Arthur Best
Forlag
Columbia University Press
Kategori
Forbrugerisme
ISBN-13
9780231051248
EAN
9780231051248
Format
Indbundet
Sprog
Engelsk
sider
232
Produktbeskrivelse
This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.
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