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Process Mapping and Management
Udgivet af Business Expert Press
ISBN
9781606491294
Om denne bog
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are imme…
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Bogdetaljer
Forfatter
Sue Conger
Forlag
Business Expert Press
Kategori
Erhvervsliv, virksomheder og ledelse
ISBN-13
9781606491294
EAN
9781606491294
Format
Hæftet
Sprog
Engelsk
sider
486
Produktbeskrivelse
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.
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