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Developments in the Call Centre Industry
Analysis, Changes and Challenges
Udgivet af Taylor & Francis Ltd
ISBN
9780415511483
Om denne bog
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced…
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Bogdetaljer
Forlag
Taylor & Francis Ltd
Kategori
International handel
ISBN-13
9780415511483
EAN
9780415511483
Format
Hæftet
Sprog
Engelsk
sider
224
Undertitel
- Analysis, Changes and Challenges
Produktbeskrivelse
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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