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A Practical Guide to Call Center Technology
Select the Right Systems for Total Customer Satisfaction
Udgivet af Taylor & Francis Ltd
ISBN
9781578200948
Om denne bog
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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Bogdetaljer
Forfatter
Andrew Waite
Forlag
Taylor & Francis Ltd
Kategori
PR
ISBN-13
9781578200948
EAN
9781578200948
Format
Hæftet
Sprog
Engelsk
sider
504
Undertitel
- Select the Right Systems for Total Customer Satisfaction
Produktbeskrivelse
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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